So we can best assist you, follow these steps:
- Email support AT jmawebtechnologies.com. Mention you use Connex for Xero. If you are using our contact form, there is no need to email us. The form will send the email.
- Send us your Connex user name, which you enter at connexfx.com/login
- What connection is causing the error? Please list the website and connection name from the my connections page.
- Send copies of the order from your ordering solution and Xero. You can use SnagIt, or any other screenshot program, to take screenshots.
- Point out what is wrong. For example, the shipping amount is missing.
- Make sure your screenshots contain the order number, date, and customer name.