Sometimes orders look different in QB than you expect. So we can best assist you, provide us this info:
- Send us a screenshot of the specific order from QB. We only need one example.
- Send us a screenshot of the order from your connection.
- Send us the URL in your web browser, when you view the order.
- Point out what line in the QB order is incorrect.
- What should that line say?
- If there is a product matching issue, send us a screenshot of the product in QB. Double click on it and send us the details.
You can download SnagIt to take screenshots.