What info should I submit to tech support?

So we can best assist you, follow these steps:

  1. Email support AT jmawebtechnologies.com. Mention you use Connex for Xero. If you are using our contact form, there is no need to email us. The form will send the email.
  2. Send us your Connex user name, which you enter at connexfx.com/login
  3. What connection is causing the error? Please list the website and connection name from the my connections page.
  4. Send copies of the order from your ordering solution and Xero. You can use SnagIt, or any other screenshot program, to take screenshots. 
  5. Point out what is wrong. For example, the shipping amount is missing.
  6. Make sure your screenshots contain the order number, date, and customer name.
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