You can use our rules engine to change a SKU, based on the status of an order. This will prevent inventory returning to your Accounting solution. We recommend mapping to a non inventory part.
How should I prepare?
Create a non inventory item in your Accounting solution. Apply the appropriate income accounts.
How do I add the rule?
Your website SKU should match your QB item name. In this example, we will match all SKUs to the Xero product code ABC. Here are the steps:
- Login to our software.
- Hover over the gear box and click rules engine.
- Click add new rule.
- Add a rule like this one:
How do I set-up a product?
In Xero, go to settings and click chart of accounts. Add a new refunds account:
In Xero, go to accounts and click sales. Add a new item and assign refunds given as the income account: