Channel Advisor


Through Connex, Channel Advisor will ask permission to pair our solution. 


Here are the steps:

  1. At the Connex my connections page, select Channel Advisor
  2. If you are connecting multiple Channel Advisor profiles, change the URL field. Each URL and Channel Advisor connection in a separate connection with its own settings. The field is arbitrary and it can be whatever you want. Click submit.
  3. On the dialog, click continue.
  4. Login to Channel Advisor.
  5. Give permission for Connex to access it.
  6. You will return to our site and complete settings.

How do I apply shipping tax?

Since Channel Advisor sends no shipping tax information, you can easily map shipping tax. Follow these instructions to add a rule for each region or state.

Can I sync orders from Xero to Channel Advisor?

Cloud Cart supports an order sync from Channel Advisor to Xero. Here is a general overview:

  1. On the Cloud Cart configure page, select sync orders from Xero to Channel Advisor.
  2. Click save and sync.
  3. In Xero, create orders and mark the class as Channel Advisor.
  4. Wait for them to sync.

For more details, read this article.

How do I use the Site Order ID as my Xero order number?

By default, our tool maps the Channel Advisor order number to Xero. Here is an example:

To map the site Order ID, which is the original number, Here are the steps:

  1. Login to Connex.
  2. Hover over the gear and click rules engine.
  3. Add this rule: 
Have more questions? Submit a request
Powered by Zendesk